IN DEMAND: WHICH JOBS, WHAT SKILLS? Skills and talent matter even more in IT The Future is Bright Human 26% a Skills Revolution. Skills cycles are for IT, HR and Customer Resources shorter than ever and 65% of the jobs Facing Positions 20% Gen Z will perform do not even exist yet. Frontline/ Customer Facing People working in IT and customer- 15% facing roles should feel optimistic: Admin those employers anticipate greatest and increases in headcount. Rapid growth in Production Office and 5% demand is also expected across almost Manufacturing 3 for data Finance and 4% all industries and geographies Accounting analysts required to make sense of 1% big data, and for specialized sales representatives to commercialize digitized offerings. In HR too, headcount is set to increase in the short-term as they steer companies through this period of adjustment. Small Increase Large Increase CONSTANT CURRENCY: SKILLS ADJACENCY, AGILITY AND LEARNABILITY In the Skills Revolution, the value we place on different skills will change. Digitization and growth in skilled work will bring opportunities, as long as organizations and individuals are ready. Technology will replace both cognitive and manual routine tasks so people can take on non-routine tasks and more fulfilling roles. Creativity, emotional intelligence 65% of the jobs GenZ will and cognitive flexibility are skills that will tap perform do not yet exist human potential and allow people to augment robots, 4 rather than be replaced by them. People will increasingly find they need to upskill and diversify into new areas. Skills adjacency, agility and learnability will be crucial. LEARNABILITY Automation 45% 5% the desire and ability to learn new skills 5 Can Replace to be employable for the long-term Activites Full Jobs Within Jobs 3 The Future of Jobs, World Economic Forum (2016) 4 The Future of Jobs, World Economic Forum (2016) 5 Where Machines Could Replace Humans – and Where They Can’t (Yet), McKinsey (2016) Digitization and Why Skills and Talent Matter | 5